Claims can be reported to Vouch through your member account by clicking on the “file a claim” tab, or by using this link. A short form will be provided for you to complete, which will give us the information we need to begin the process. Please be sure to add any relevant documentation, such as a police report, or a copy of the demand letter or lawsuit.

Vouch will work to assign a claims manager to your claim. They will then reach out within 1-2 business days to gather any additional information needed and walk you through next steps.

Network Adjusters, Inc. is a respected third party administrator (TPA) of claims management services. Vouch chose to partner with Network Adjusters because of their top tier reputation for client services. Vouch has partnered with Network Adjusters to provide the day to day management of claims reported on Vouch policies, with direct oversight from the Vouch Head of Claims. After you report a claim to Vouch, Network Adjusters will assign the most appropriate Claims Manager from their team to work with you on the resolution of your claim.

Some claims can be handled relatively quickly, while others may be more complex and involve the court system. Small claims for damage to, or or theft of, business property are resolved quickly–in most cases within 1 month, and frequently within a few business days. Other claims that involve lawsuits or significant demands require more time to resolve. In those situations, we work closely with you to determine the best strategy to fairly and quickly resolve the claim in the most cost-effective manner.

Your claims may be paid via ACH transfer, wire transfer, or paper check depending on your preferences.

In the event of a cyber incident, we have partnered with the law firm Mullen Coughlin as our cyber breach coach. Mullen Coughlin handles more than half of all cyber incidents that are reported to insurance companies in the US. When a cyber incident is reported to Vouch, Mullen Coughlin is immediately notified and will respond to you within 4 hours, 24/7/365. Mullen Coughlin will take the lead in advising you of immediate next steps, including the retention of computer forensic firms, PR firms, notification firms, etc.--all of which have been pre-vetted by Vouch and approved for retention.

Vouch has partnered with a national employment law firm to provide its EPL Clients with fast, free access to 3 free hours of advice navigating employment issues before they turn into claims. Use of this offer is likely to reduce the likelihood of claims being made against you. All you need to do is: 1) submit an EPL Hotline Incident on the "File a Claim or Incident" Form here; or 2) Call the Vouch Hot-line at: 1(844) 488-6728.